Ticket terms, refunds and your data
These are the rules that apply when you buy a ticket on Tickets4U.cy. They are shown before you pay and are linked from your confirmation email.
Who sells the ticket
Tickets4U (M.V. BESTIN LTD, Cyprus) is the organizer and seller of the events ticketed on this site, and is the merchant of record for your payment.
Price and fees
You pay exactly the listed price. No booking fee, service fee or card surcharge is added, and the amount shown before you pay is the amount charged.
Tickets4U is not registered for VAT: no VAT is charged or itemised and no VAT invoice is issued. You receive the Stripe payment receipt and the Tickets4U ticket email.
All prices are in euro (EUR).
Payment
Payment is taken on Stripe’s secure hosted page by credit or debit card. Tickets4U never sees or stores your card details.
Your tickets
Each paid admission gets its own QR code, which admits one person once. Keep your ticket link and the codes private: anyone who has them can use them.
A free place for a child under 6 counts towards the event capacity but has no QR code of its own; simply bring the child with you.
Refunds, cancellation and postponement
Tickets are non-refundable, with these exceptions:
If the event is cancelled, you receive a full refund of the amount you paid, to the original payment method, started within 14 days of the cancellation. The affected tickets stop being valid.
If the event is postponed, your tickets stay valid for the new date. You may instead ask for a full refund within 14 days of the postponement announcement; the ticket is then voided.
Tickets4U may approve an individual exception. Refunds are always made through Stripe, on the original payment.
Payment disputes
If you dispute a payment with your bank, Tickets4U handles the dispute. A disputed ticket that has not yet been scanned is voided immediately.
Your data
To sell and deliver a ticket we store your email address (and your name if you give one), your order and the tickets issued for it, so that we can send your tickets, let you retrieve them again, admit you at the door and handle any refund or dispute.
Your payment is processed by Stripe, which receives the data it needs to take the payment. We do not sell your data or use it for unrelated marketing.
Your ticket link is a secret address: it is not listed anywhere and we never publish it.
Questions about an order
Quote your order reference (the eight characters shown on your order and in your email) in any message about a purchase.